“Dear Rafael – I trust you are well, As we approach the handover of our unit, I would like to send our gratitude to you for your assistance all through the construction of our home. We made many changes and every request was treated with complete competence and understanding and the results exceeded our expectations, even on changes that could not be achieved due to layouts, the explanation on how and why gave us a clear understanding and the matter in which it was handled was with complete respect and professionalism. Throughout this entire process, there has been a clear line of communication in which we appreciate all your efforts. We also have to commend your team, I had many random visits during the construction phase, the personnel on site were always friendly and working very neatly, there was always a diligent clean-up crew that were busy, and the site housekeeping could not have been any better.